Online store terms and conditions

1. Definitions

  • Store – an online store available at https://www.paragona.com/academy/ through which the Buyer may conclude a contract for the purchase of Online Courses available in the Seller’s offer.
  • Seller – Paragona Polska spółka z ograniczoną odpowiedzialnością spółka komandytowa (limited partnership with limited liability company as a partner), with its registered office in Warsaw, Aleja Jana Pawła II 29, 00-867 Warsaw, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division – National Court Register under KRS number: 0000208952, REGON 015748340, NIP (Tax Identification Number): 5262771853
  • T&Cs – the present terms and conditions, which provide provision of electronic services, specifying the rules of making purchases in the Store.
    Privacy policy – a document describing the purposes and methods of data processing, as well as the rights of persons in terms of data processing.
  • Consumer – an adult natural person with full legal capacity, making a purchase from the Seller not related directly to its business or professional activity.
  • Customer – an adult natural person with legal capacity, a legal person or an organisational unit without legal personality, but having legal capacity, making a purchase from the Seller directly related to its business or professional activity.
  • Customer-Consumer – an adult natural person making a purchase from the Seller directly related to its business activity, when the purchase is not of a professional nature for that person, resulting in particular from the subject of business activity, made available on the basis of the provisions on the Polish Central Registration and Information on Business Economic or equivalent register in other country.
  • Buyer – both Customer, Customer-Consumer and Consumer.
  • Personal data administrator – the entity deciding about the purposes and means of personal data processing, as for Buyers, the personal data administrator is the Seller.
  • Purchase Order (PO) – declaration of will submitted by the Buyer, aimed directly at the conclusion of a purchase contract with the Seller. The Buyer submits the above-mentioned declaration of will using the contact form on the website: https://www.paragona.com/paragona-academy/.
  • Online course – a service regarding the provision of foreign language lessons, provided by the Seller via electronic means of remote communication. The duration, price, date and scope of the service is determined in advance before purchasing in the Store. Teaching materials (e.g. books) are sent by the Seller by courier after the payment of the course fee by the customer, and if a given course also includes other materials, the Buyer also gains access to the language platform https://school.paragona.com/ .
  • Warranty – the procedure of claiming liability from the Seller in connection with a disclosed physical defect (non-compliance with the contract) or a legal defect of the Online Course purchased.

2. General provisions

1. Fees for the Online Course provided by the Seller are expressed in the currency of the country to which the is delivered and are gross prices – including taxes.
2. The seller is a taxpayer of value added tax (VAT).
3. The Seller issues bills and VAT invoices.
4. The Seller undertakes to provide defect-free Online Courses.
5. Online courses are held on a language platform operated by the Seller. The buyer receives a link to the webinar room to the e-mail address provided. The Seller creates an individual account for the Buyer, on which the Seller provides the Buyer, after logging in, teaching materials that are assigned to him individually.
6. In order to use the Online Courses, the Buyer should have access to the Internet and e-mail box.

3. Payment methods.

The Seller enables to make a payment by bank transfer to the Seller’s bank account at: EUR account at PKO BP, number: PL89 1440 1101 0000 0000 0594 4333, BPKOPLPW; PLN account at BNP Paribas, number: PL14 1750 0009 0000 0000 1085 1718, PPABPLPKXXX; or via the PayU external payment system (delivered and operated by PayU S.A. with its registered office in Poznań, 60-166 Poznań, at Grunwaldzka Street 182, entered into the register of entrepreneurs kept by the District Court in Poznań – Nowe Miasto and Wilda in Poznań, VIII Commercial Division of the National Court Register under the number KRS 0000274399, with share capital in the amount of PLN 4,000,000, fully paid up, with a tax identification number: 779-23-08-495, REGON 300523444).

4. Conclusion of a sales contract.

1. To purchase an Online course, the Buyer shall visit the Store’s website: https://www.paragona.com/academy/ or the Facebook Store profile: Paragona Academy or send an e-mail to: academy@paragona.com, used by the Seller.
2. In order to place PO, it is necessary for the Buyer to perform the following steps:

  • selection of an online course from among those available on the Store’s website or on the Facebook profile,
  • filling in the form via the website: https://www.paragona.com/academy/ and providing the data necessary to perform the PO, such as: name and surname or legal name of the Buyer, e-mail address, type or name of the selected Online Course,
  • The Seller contacts the Buyer to determine the terms of the placement test, and sets the exact package of classes (individual or group course), materials, frequency of meetings,
  • indication of data for issuing an invoice or bill, if the Buyer wants to receive it or if the Seller is obliged to issue it, such as: NIP (tax identification number), address, name of the entity to which the invoice or bill is to be issued,
  • acceptance of the Store’s T&Cs, including information on the loss of the right to withdraw from the contract regarding the Online Course – details below.

3. After the Buyer provides all the data necessary to place the PO, the Buyer will receive a summary of the PO.
4. The order sent by the Buyer is a declaration of the Buyer’s will to conclude a sales contract with the Seller, in accordance with the provisions of these T&Cs.
5. After placing the PO, the Buyer will receive a return message confirming the PO, which is the Seller’s declaration of will to conclude a sales contract with the Buyer including the selected Online Course. The return message referred to in the preceding sentence will contain a link to payment for the Online Course via an individually generated PayU link or via a traditional wire transfer.
6. The contract for the sale of the Online Course shall be deemed concluded upon receipt by the Buyer of the Seller’s feedback.

5. Performance of the contract

  1. The contract is concluded for a definite period – equal to the duration of the Online Course, with the possibility of its earlier termination by the Buyer upon notice, the period of which is 30 days, counted from the date of sending the relevant message by the Buyer.
  2. The Online Course is performed via the Internet.
  3. Lessons as part of the Online Course, take place on the ZOOM or Skype internet platform (the buyer receives a link to the webinar room to the e-mail address provided).
  4. In the case of the so-called force majeure (objective events independent of the Seller, such as catastrophes, natural disasters, technical failures, social or political events) and other extraordinary situations (e.g. teacher’s illness), the Seller or the Buyer retains the right to cancel or change the date of the lesson, provided that the party shall notify the other one about the cancellation or amendment and the proposed new date, at least 24 hours in advance from the start of the lesson.
  5. The fee for the Online Course agreed individually with the Seller may be paid by bank transfer to the Seller’s bank account or via an individually generated PayU link.
  6. Payment should be visible at least two days prior the start of the billing period.
  7. Payment made in advance for three consecutive months will entitle the Buyer to an additional 45-minute lesson, and payment made in advance for six consecutive months, it will be possible to obtain the right to a 90-minute lesson.
  8. Failure in making the payment entitles the Seller not to allow the Buyer to attend the Online Course or to continue it.
  9. Apart from the cases of withdrawal from the contract and exceptional, individual cases, the cessation of participation in the Online Course does not entitle to a refund of the fees paid. Moreover, the Seller does not refund the fees for individual lessons missed by the Buyer, due to his fault.
  10. The Buyer is entitled to an additional, free of charge 45-minute lesson if the Seller concludes an online Course contract with a new person recommended by the Buyer.
  11. The Buyer is entitled to a partial refund of the fee paid for the Online Course in the event of concluding an employment contract through the Seller’s agency – under the conditions specified in a separate agreement.

6. The right to withdraw from the contract.

  1. The Consumer and the Customer-Consumer have the right to withdraw from a contract without giving a reason and without incurring costs on this account. It is also possible to withdraw from the contract partially.
  2. Exceptions to the right to withdraw from the contract are indicated further in the T&Cs.
  3. The deadline for withdrawal by the Consumer or the Customer-Consumer is 14 calendar days from the date of concluding the Online course contract, unless the law applicable for the place residence of the Consumer or Customer-Consumer guarantees them a more favourable (longer) period.
  4. To meet the deadline for withdrawal from the contract, it is sufficient to send the Seller a statement of withdrawal before its expiry.
  5. The declaration of withdrawal from the contract should be sent to the e-mail address: academy@paragona.com.
  6. The entity withdrawing from the contract may use the standard withdrawal form provided by the Seller or use the template downloaded from the Internet.
  7. The consumer and the Customer-Consumer may also draw up a letter of withdrawal from the contract by himself, and at least the following data shall be considered as necessary:
  • their identification and contact details,
  • the name or symbol / designation of the Online Course,
  • date of conclusion of the contract,
  • bank account number or other method of reimbursement of the Online Course costs by the Seller.
  1. The Seller shall immediately send the Consumer or the Customer-Consumer confirmation of receipt of the declaration of withdrawal from the contract.
  2. In the case of sending a statement of withdrawal from the contract by the Consumer or the Customer-Consumer by traditional means, the date of sending the correspondence is counted for keeping the deadline for withdrawal.
  3. In the event of withdrawal from the contract, the contract is considered null and void.

7. Exceptions to the right to withdraw from the contract.

The Consumer or the Customer-Consumer loses the right to withdraw from the Online Course Order before the expiry of the 14-day withdrawal period, if, after the Seller informs the Consumer or the Customer-Consumer about the loss of the right of withdrawal and consent to the execution of the Online Course before the expiry of the 14-day (or a longer, stipulated in the law of another country) deadline to withdraw from the contract, the Seller will perform the Online Course – in full.

8. Refund.

The Seller will return any funds paid by the Consumer or the Customer-Consumer within 14 days of receipt of the Consumer’s or Customer-Consumer’s declaration of withdrawal from the contract, using the same method of payment as used by the Consumer, unless the Consumer or Customer-Consumer expresses consent to a different method of returning these funds.

9. Warranty based complaints

  1. The Consumer or the Customer-Consumer has the right to file a complaint under the warranty within 2 years from the fulfilment of the service as part of the Online Course in connection with the disclosed physical defect (non-compliance with the contract) or legal defect.
    The consumer or the Customer-Consumer may submit a request to the Seller under the warranty within one year from the date of noticing the defects.
  2. Any complaints should be sent in writing or to the e-mail address: academy@paragona.com.
  3. The Seller shall consider the complaint within 14 days of its receipt at the latest, by sending a reply to the indicated return e-mail address or correspondence address.
  4. The complaint should contain at least:
  • Identification data and contact details,
  • the name or symbol / designation of the Online Course,
  • justification of the complaint,
  • date of the disclosure of the defect / learning about the defect,

10. Personal data protection

  1. The Personal data administrator of provided when using the Store is the Seller.
  2. The principles of data processing and the related rights of the Buyers are contained in the Privacy Policy available on the website: https://www.paragona.com/academy/privacy-policy
  3. The privacy policy regulates the rules for the processing of data related to:
    submission and execution of POs in the Store and the conclusion and performance of the contract,
    creating an Account in the Store,
    evaluating the Store or the Online Course,
    Buyer’s contact with the Seller.

The purposes and scope of data processing, entities to whom the data will be transferred, as well as the rights of data subjects are described in the Privacy Policy.

11. Technical requirements necessary to use the Store

To use the Store, it is necessary for the Buyer to have:

  • devices with Internet access (computer, tablet, telephone),
  • properly configured web browser that supports cookies, which provides support for cookies and Javascript,
  • an active and properly configured e-mail account enabling the Buyer to receive e-mail messages.

For the safety of using the Store, it is recommended that the device used by the Buyer should have in particular:

  • up-to-date antivirus system,
  • an effective firewall,
  • installed available operating system and web browser updates related to security,
  • activated function of accepting cookies and Java Script in the web browser.

The Buyer is obliged to use the Online Courses offered by the Seller in a manner consistent with the regulations in force in the territory of the country in which he is staying, the provisions of the Store T&Cs, and not to provide content prohibited by generally applicable law.

The Seller is not responsible for the Buyer’s failure to comply with the above technical requirements necessary for cooperation with the IT system he uses. In particular, it concerns cases when the Buyer has incorrectly configured the e-mail account or has not configured it at all and therefore e-mails from the Buyer to the Seller or from the Seller to the Buyer are not reaching the Buyer.

12. Contact form

  1. The Seller allows the Buyer to send a query to the Seller using a dedicated form on the Store’s website.
  2. The use of the Form by the Buyer is voluntary.
  3. In addition to the form, the Seller provides the Buyer on the Store’s website also with a telephone number and e-mail address to which the Buyer may contact the Seller.
  4. The purposes and scope of data processing, entities to whom the data will be transferred, as well as the rights of persons are described in the Privacy Policy.

13. Newsletter

  1. The Buyer may subscribe to the Seller’s newsletter.
  2. The newsletter is a mean used for sending marketing information by e-mail to the e-mail address provided by the Buyer, with his prior consent.
  3. In order to effectively subscribe to the Newsletter, the Buyer is obliged to correctly provide the e-mail address to which the information is to be sent and to confirm the subscription.
  4. The subscription is confirmed after the subscription. It demands confirming the subscription by the Buyer by logging in to the e-mail address provided and clicking on the activation link in the confirmation message.
  5. The Buyer may at any time withdraw its consent by using the unsubscribe option (unsubscribe), which is available in every marketing message sent by the Seller for the Buyer’s order.

14. Copyrights

Copying or other forms of use of any elements of the Store without the consent of the Seller is strictly forbidden.
In the event of infringement of copyrights to photos, names, trademarks, including their graphic elements, software and database rights, the person who committed the infringement shall be liable for this as provided for in generally applicable provisions of copyright law or intellectual property law.

15. ODR platform

The ODR (Online Dispute Resolution – ODR) platform is an interactive website for Consumers and Sellers wishing to resolve a dispute amicably.
The ODR platform is available at:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=PL
Via the ODR platform, a consumer residing in the EU, Norway, Iceland, Liechtenstein may submit a complaint regarding goods or services purchased via the Internet from a Seller based in the EU, Norway, Iceland, Liechtenstein.
Submitting a complaint is done by filling in an electronic form and finding the appropriate entity to resolve the dispute.
All institutions listed on the platform have been verified to ensure that they comply with the relevant regulations and are registered by national authorities.

16. Final Provisions

In matters not covered by these T&Cs, the relevant, generally applicable provisions of Polish law, in particular the Civil Code, shall apply.

Any disputes arising from transactions made in the Store are subject to the exclusive jurisdiction of Polish courts. However, this is without prejudice to the consumer’s statutory rights in the state of his residence.

The court competent for any disputes arising from the contract of sale is the court competent for the seat of the defendant. In addition, the Consumer has the right to bring an action against the Seller according to the provisions of alternative jurisdiction.

The Buyer may obtain free access to the T&Cs at any time on the Store’s website and may print it out or download it to any device.

These T&Cs come into force on the day of its publication on the Store’s website.

The Seller reserves the right to amend these T&Cs. The new or amended T&Cs shall enter into force at least 14 days from the date of publication on the Store’s website.

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